FAQs
Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team.
- Is there a free trial available?
- Yes, you can try us for free for 30 days. If you want, we'll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
- Can I change my plan later?
- Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
- What is your cancellation policy?
- We understand that things change. You can cancel your plan at any time and we'll refund you the difference already paid.
- Can other info be added to an invoice?
- At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.
- How does billing work?
- Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
- How do I change my account email?
- You can change the email address associated with your account by going to proper.example/account from a laptop or desktop.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
People first. Design later.
We are a twelve-person studio that takes on four projects a year. That constraint is deliberate: it is the only way we know to keep the people who sold the work on the work itself.
Every engagement starts with two weeks of research that you own outright, whether or not you continue with us. If the answer at the end of it is that you do not need a redesign, we would rather tell you that than bill for one.
The rest of the process is unremarkable on purpose. Weekly demos, a shared file everyone can open, and no deliverable that arrives as a surprise. Good design work is mostly the absence of drama.
We work with founders, in-house teams and the occasional agency that needs a second pair of hands. If you are somewhere in there, the first conversation costs nothing.
Proper has saved us thousands of hours of work. We're able to spin up projects and features faster.
Olivia Rhye
UX Designer, Layers